Support Center
Get help with Kokoemon and find resources to support your development
How Can We Help?
Choose the support option that best fits your needs
Email Support
Get in touch with our support team via email. We typically respond within 24 hours.
Response time: 24 hours
Community Forums
Connect with other developers and find answers to common questions in our community forums.
Response time: Varies
Documentation
Browse our comprehensive documentation for detailed guides and API references.
Response time: Immediate
Knowledge Base
Search our knowledge base for articles, tutorials, and frequently asked questions.
Response time: Immediate
Support Tiers
Choose the support plan that best fits your needs
Free
Basic support for hobbyists and small projects
- Community forums access
- Documentation access
- Knowledge base access
- Email support (48-hour response)
Pro
Enhanced support for professional developers
- Everything in Free
- Email support (24-hour response)
- Priority bug reporting
- Monthly support call
Enterprise
Dedicated support for large-scale applications
- Everything in Pro
- Dedicated support manager
- 24/7 critical issue support
- Custom development services
- SLA guarantees
Frequently Asked Questions
Find answers to common support questions
How do I report a bug?
You can report bugs through our GitHub repository issues page, or by contacting our support team directly. Please include as much detail as possible, including steps to reproduce, expected behavior, and actual behavior.
What are your support hours?
Our support team is available Monday through Friday, 9:00 AM to 5:00 PM UTC. For critical issues, enterprise customers have access to 24/7 support.
How can I request a feature?
Feature requests can be submitted through our community forums or by contacting our product team. We review all requests and prioritize based on community feedback and strategic alignment.
Do you offer custom development services?
Yes, we offer custom development services for enterprise customers. Please contact our sales team to discuss your requirements and get a quote.
Still Need Help?
Our support team is here to assist you with any questions or issues